Show All Answers

1. How can I have my bill sent to a different address?

To make changes in your mailing address for the water / sewer billing, please contact the finance office at 410-848-3255.

2. Where can I pay my bill?

The water / sewer bill can be paid at the Finance Office Monday through Friday, 8:30 a.m. - 4:30 p.m. at: Westminster Finance Office 56 W. Main St. Westminster, MD 21157 OR Credit Card payments can be made using the Online Payment System. For security purposes, the City can not accept credit card payments over the phone or through mail. 

For more information, you can watch the video below or visit this page.

3. I'll be away for a few months. Can I have my water turned off?

If your property will be vacant for several months, you may call our office to have the water turned off at the curb. Service will be reinstated at no charge, upon your request.

4. I am a landlord and my tenant has not paid his/her water bill. Am I responsible?

Tenants may be billed at the request of the landlord. However, any unpaid balances will become the responsibility of that landlord. If you choose to bill the tenant, as a landlord (and property owner / manager), you will receive a copy of all water bills associated with that property. View and print the Tenant Authorization Form.

5. Can I purchase water to fill my swimming pool?

Water for filling pools will be registered on your water meter and billed as normal consumption used for both water and sewer billing.

6. Why is my bill so high?

The water meter for your property is the basis for determining consumption. Our experience has been that high utility bills are caused by large amounts of water going through the water meter. This may be caused by high consumption, or leaks within the property. We ask our customers to be aware of any problems with internal plumbing fixtures. Even a small leak can cause an elevation in your billing amount. Read the following information for tips on conservation measures that may reduce your bill.

7. I am moving / selling my house. What should I do?

If you are moving, or selling your property, please call the Finance Office at 410-848-3255 to schedule a final reading 48 hours in advance of your settlement or your moving date. A final bill will be issued at that time.