Show All Answers

1. What is the relationship between Ting and the City?

The City of Westminster owns the fiber that has been planted, and Ting is leasing the fiber in order to provide Internet service to the residents and business owners within the Westminster city limits.

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2. When will I have fiber in my area?

Check out the map on the Westminster Fiber Network page for more info: http://arcg.is/1PjgZY6

3. How do I sign up?

In order to sign up for services available on the Westminster Fiber Network, you must first complete an Access Agreement. This Access Agreement gives the City permission to bring a fiber drop to your property, but does not obligate you to purchase any services. Completed Access Agreements should be emailed to the Access Agreement Manager or submitted online at www.accessagreement.com. Once you've submitted an Access Agreement and a fiber drop has been run to your property, you are now able to sign up for services. To order (or pre-order) service from Ting, please visit www.ting.com/westminster. Complete the form online here

4. Can I print an Access Agreement?

Yes, you can download and print a Residential Access Agreement using the link below. Then email or mail it to City of Westminster, 56 W Main St, Westminster, MD 21157. Residential Access Agreement Form

5. What is the Westminster Fiber Drop Access Agreement?

This agreement allows the City and its contractors to bring the fiber cable from the street across your property and to the outside of the home.

6. How much does it cost to get a fiber drop on my property?

Nothing. There is no cost to the homeowner to have fiber brought from the street up to the side of the home.

7. Will my yard be torn up?

Fiber is run with great care and is installed underground or from the utility poles. Either method will have minimal impact on your property. Think scalpel as opposed to shovel.

8. Should I get a fiber drop even if I'm not using or getting Internet?

Yes. The time to get a fiber drop is now. There is no obligation to accept service with a fiber drop but the fiber drop will be there should you (or anyone in your home) decide to do so later.

9. What is the installation cost for Ting Internet?

Installation costs are $98 for a family home in Westminster. The Ting Internet Box is required equipment if you want fiber Internet service. Home users have the option to buy ($200) or rent ($9/mo). The Ting Internet Box also acts as your crazy fast Wi-Fi access point.

10. Does Ting offer TV?

Not at this time, but they're working on it and it will be launching soon! While they do, their Cut the Cord book has some tips to help you replace cable TV with Internet and over-the-air options. They have hard copies they're happy to share. The free ebook is also available in the Amazon Kindle Book Store and in Apple's iBook Store.

11. How is Ting Internet better than what I have now?

Well, it is definitely a lot faster. It’s more reliable because it’s brand new infrastructure with more than enough capacity. You’ll get better, much more helpful and human support if any issues arise or questions arise. Ting Internet customers have access to live, no-hold customer support from Ting’s smart, helpful, and decidedly human help agents: 443-201-72078 or at help@ting.com

12. If I have a question, whom should I contact?

All general questions about the network or the construction process can be directed to John Dick, the Deputy Director of Public Works. He can be reached via email jdick@westgov.com or (410) 848-9000.

If you have a question about signing-up for service, contact Valerie Giovagnoni, the City Manager for Ting in Westminster. Feel free to contact her via email val@ting.com or (443) 244-9345.

13. Who should I contact with questions or concerns about the construction?

Please contact John Dick, Deputy Director of Public Works at 410-848-9000 or jdick@westgov.com and he will answer any questions or concerns about the construction work.