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All general questions about the network or the construction process can be directed to John Dick, the Deputy Director of Public Works. He can be reached via email or (410) 848-4428.
If you have a question about signing-up for service, contact Vickie Slinkman, Marketing Manager for Ting Internet in Westminster. Feel free to contact her via email or (443) 465-9860.
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The City of Westminster owns the fiber that has been planted, and Ting Internet is leasing the fiber in order to provide Internet service to the residents and business owners within the Westminster city limits.
Check out the map on the Westminster Fiber Network page for more info: http://arcg.is/1PjgZY6
In order to sign up for services available on the Westminster Fiber Network, you must first complete an Access Agreement. This Access Agreement gives the City permission to bring a fiber drop to your property, but does not obligate you to purchase any services. Completed Access Agreements should be emailed to the Access Agreement Manager or submitted online at www.accessagreement.com. Once you've submitted an Access Agreement and a fiber drop has been run to your property, you are now able to sign up for services. To order (or pre-order) service from Ting, please visit www.ting.com/westminster.
Yes, you can download and print a Residential Access Agreement using the link below. Then email or mail it to City of Westminster, 45 W Main St, Westminster, MD 21157.
Standard installation is free for a family home in Westminster. Ting Internet will install the equipment on or near the interior wall where the fiber enters your home. If you have very specific requirements for where you want your Ting Internet equipment installed, custom installation is offered for $199.
Well, it is definitely a lot faster. It’s more reliable because it’s brand new infrastructure with more than enough capacity. You’ll get better, much more helpful and human support if any issues arise or questions arise. Ting Internet customers have access to live, no-hold customer support from Ting’s smart, helpful, and decidedly human help agents: 443-201-72078 or at firstname.lastname@example.org